Policies

Environmental Policy

Intention and Commitment

Eco-Catering-Equipment.co.uk is committed to reducing its effects on the environment.  Where possible the staff and management are working to prevent or eliminate the environmental hazards and impacts that a company’s people, activities, operations and products can create.  It is understood by the management that this is a long term commitment and as such will be reviewed and monitored in an effort to seek to continuously improve our environmental performance. 

All employees, customers and other stakeholders are asked to respect the environmental goals laid out in this policy and to participate in discussion about environmental issues

Method

- Putting into effect energy saving technologies that will be beneficial for the environment as well as our energy consumption levels.  
- Reduce pollution, emissions and waste  
- Considering daily activities and taking responsibility for minimising negative impacts on the environment. Daily routines such as travelling to work is one of the things taken into account and all employees are encouraged to find ways other than driving (we support the cycle to work scheme.)  
- Waste management is a key area that is taken into consideration, especially our paper. Any discarded paper is reused as scrap before being taken to a recycling bin.  
- Purchasing office supplies that have been recycled or are recyclable and local, being mindful of the carbon footprint of the product.  
- Saving building resources as much as possible in accordance to the latest eco guidelines is essential especially when considering things such as energy consumption from lighting to computer systems.  
- Expect similar environmental standards from all suppliers and contractors  
- Passing on our knowledge to help educate our clients and potential clients about environmental standards and efficiency within the catering industry is something we take pride in doing.  
- Staff training and participation

We understand that the changes we make now will have an impact on future resources in regards to the environment. Global warming is such a fundamental issue and without any behavioural change made our environment will suffer and natural supplies will decline at an even quicker rate.

Communication

All employees and management staff will be provided with a copy of The Environmental Policy Statement and training will be given to ensure everyone understands the statement and what is expected of them.  A copy of this policy statement can be found on the company intranet and on the company website.

Last Reviewed: 01/1/16
Next Review: 01/1/17

Cookies & Privacy Policy

Cookies

This website uses Session Cookies to keep track of any items you have added to your basket, it also uses Persistent Cookies via Google Analytics, a web analytics tool. We also display the Facebook Page badge, Facebook use Persistent Cookies to personalise the information displayed via this badge.

Session Cookies are deleted as soon as you leave our website, they contain no personal information and are not used to track your usage of this site. They simply keep track of items added to your basket. As such they are intrinsic to the proper operation of this website. Your consent to use these cookies is implied by your continued use of this website.

Facebook do not currently provide the option to opt out of their cookies. If you wish not to use Facebook cookies you should delete your Facebook account and clear your cookies.

Web analytics tools, of which Google Analytics is the most common, are used by almost every website to provide insight into the behaviour of visitors to the site.

Privacy

Our website is committed to protecting the privacy of our customers while at the same time providing a personalised and valuable service.

We assure you that we will never wilfully disclose, sell, trade or rent your personal information to any third party.
Your credit or debit card information (card number, expiry date and billing address) and your personal details will only be transmitted using the latest secure (SSL encrypted) servers.

We will not use this information for any purpose other than to process your payments.

We welcome your questions and comments. Please feel free to email us at info@eco-catering-equipment.co.uk at any time.
 

Terms of Business

Please read the following terms and conditions carefully. By accessing this site you are agreeing to the terms that appear below.

Site Purpose

The purpose of this site is to allow you to select and purchase goods offered by this site. As a user you will be able to access material on most areas of the site without registering. We do, however, reserve the right to refuse to sell products to any user for whatever reason. We may exercise this right without notice.

Content Rights

The copyright and all other rights of all the material on and relating to the site (including but not limited to website design, text, graphics, the selection and arrangement thereof, and all software compilations, underlying source code and software) are owned by us or their content and technology providers or the material is included with the permission of the rights owner.

As a visitor to this site, you may retrieve and display content from the site on a computer screen and print out individual pages from the site on paper for the sole purpose of placing an order with us or using information from the website for the selection of products. Copying, modifying, or transmitting for any other purpose is strictly prohibited except with prior written permission from us. You may not commercially exploit any of the content. You acknowledge our respective trademarks and trade names and that you may not use them.

Changes to Terms

We reserve the right to make changes at any time to any part of these Terms and Conditions. All such changes will be published in the text on this site. If you use the site after any changes have been published you are agreeing to be bound by those changes.

Choice of Law and Jurisdiction

These Terms shall be governed by and construed in accordance with English Law. The parties irrevocably agree that the courts of England shall have exclusive jurisdiction to settle any dispute that may arise out of, under, or in connection with the use of this site and the purchase of goods from us, and to submit all disputes to the jurisdiction of the English courts.

Disclaimer

Except as specifically stated on the site, to the fullest extent permitted by law, neither we nor any of its directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this site or the information shown on the site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of income or profit, loss of or damage to property and claims of third parties.

Refund/Return Policy

1.1 Goods despatched to the Buyer and subsequently accepted for cancellation by the Company will be subject to an abortive delivery charge, as well as any cancellation charge deemed necessary by the Company.
1.2 The Company at its absolute discretion may agree to the return of the goods by the Buyer provided that the goods are returned at the Buyers expense, in the same condition and in the original packaging as of the date of despatch by the Company or their agents.
1.3 Any goods agreed by the Company as acceptable for return for any reason (excluding faulty goods) will be subject to a restocking charge of up to 25% together with reimbursement of any expense incurred by the Company as a consequence of the return of said goods to the Company’s stock.
1.4 Any goods returned damaged will result in additional charges being made to the Buyer for repairs or the return of the goods to the Buyer and no refund being given.
1.5 If the outer packaging is damaged on delivery please ensure the courier signs to this effect.

Pricing

All Prices will be quoted on this Website at the current price on the date of order excluding VAT at the current rate.

Delivery

Delivery is free of charge to the customer only (Excluding manual softener, chemicals and accessories). If the delivery cannot be made due to the deliverers being unable to access the premises because nobody is on site then a re-delivery charge will be made, the customer is responsible for this charge. Delivery periods and dates are given in good faith and are only estimations. Deliveries are made Monday to Friday excluding bank hoildays between the hours of 9am - 5pm. No Liability will attach to TT Commercial Trading Ltd. if the delivery period or dates are not met for any reason whatsoever.

It is the customer's responsibility to check access to their site and to supply full information regarding the site and access. All machine dimensions are available on this site. Any access issues should be clearly stated in advance. If upon arrival the deliverers cannot complete the task due to site restrictions, the customer will be responsible for any costs incurred, including re-stocking fees, re-deliveries, specialist equipment or additional man power. No liability will attach to TT Commercial Trading Ltd.

Cancellation/Restocking Fees

If a machine is ordered and has left the distribution centre and the customer cancels the order a re-stocking fee will be charged. If a machine is ordered and the customer wants to exchange it as they have incorrectly ordered and the machine has not been used in any way then the machine will be taken back and a re-stocking fee will be charged. In this case the machine will be collected and sent back to the distribution centre and a full inspection will be carried out on the machine. If the machine is found to have been used in anyway or damaged then this will be chargeable to the customer.

The re-stocking fee is 25% of the total machine value.

Warranties

Warranties are supplied by the machine manufacturers. Warranties supplied by these manufacturer's are subject to the manufacturer’s terms and conditions. Warranties are for the machines only. Warranties do not cover or include site services, pipe work, cabling and connections. TT Commercial Trading Ltd, will not be liable for any loss or damage (loss of profit or otherwise) or any other claims for compensation arising from warranty issues.

Installation

Installation services, if requested, are supplied by manufacturer approved engineers. Installation work undertaken by the manufacturer’s engineers is warranted by the manufacturer. If the customer chooses to install themselves or sources third party engineers they are accepting responsibility for the work undertaken. In no part will the machine manufacturer or TT Commercial Trading Ltd. be responsible for the site services, pipe work, cabling and connections. Machines will not be covered under warranty for machine damage caused by the customer or the third party engineers.

Liability

TT Commercial Trading Ltd., will not be liable for any loss or damage (loss of profit or otherwise) or any other claims for compensation.

Gift Certificates

Gift certificates can be redeemed either on our website or by calling us directly. The certificate code must be entered or given to us at the time of purchase. Discounts cannot be applied retrospectively.
Discounts are available based on the minimum order spend stated on each certificate type. Certificates cannot be used in conjunction with any other offers or negotiated discounts.

Reuse & Recycle certificates can be used as many times as you like and can be used by any other parties, please feel free to pass this voucher on.

Delivery Policy

The company will use reasonable endeavours to deliver the goods within the time agreed when the Buyer places an order and, if no time is agreed, then within a reasonable time, but the time of delivery will not be of the essence. If, despite those endeavours, the Company is unable for any reason to fulfil any delivery or performance on the delivery date, the Company will be deemed not to be in breach of the Contract, nor (for the avoidance of doubt) will the Company have any liability to the Buyer for direct, indirect or consequential loss (all three of which terms includes, without limitation, pure economic loss, loss of profits, loss of business, depletion of good will and like loss) howsoever caused (including as a result of negligence) by any delay or failure in delivery except as set out in this condition.

Any costs incurred due to inadequate site access shall be charged to the Buyer.

If the Buyer fails to take delivery of the goods the Company shall be entitled to invoice and be paid for the goods as though they had been duly delivered. The Company may arrange storage of the goods until actual delivery and charge the Buyer for the reasonable costs of storage.

It is the Buyer’s responsibility to inspect the goods at the time of delivery. The Company accepts no responsibility for alleged non-delivery, shortfall of goods, damage on delivery or other discrepancy unless notification is received within 24 hours from the date of delivery. In the absence of such notification the Buyer shall be deemed to have accepted the goods.

Returns Policy

It is the Buyer’s responsibility to inspect the goods at the time of delivery. We accept no responsibility for alleged non-delivery, shortfall of goods, damage on delivery or other discrepancy unless notification is received within 24 hours from the date of delivery. In the absence of such notification the Buyer shall be deemed to have accepted the goods.

If the outer packaging is damaged on delivery please ensure the courier signs to this effect.

Cancellations & Restocking Fees

Goods despatched to the Buyer and subsequently accepted for cancellation by the Company will be subject to an abortive delivery charge, as well as any cancellation charge deemed necessary by the Company.
The Company at its absolute discretion may agree to the return of the goods by the Buyer provided that the goods are returned at the Buyers expense, in the same condition and in the original packaging as of the date of despatch by the Company or their agents.

Any goods agreed by the Company as acceptable for return for any reason (excluding faulty goods) will be subject to a restocking charge of up to 25% together with reimbursement of any expense incurred by the Company as a consequence of the return of said goods to the Company’s stock.

Any goods returned damaged will result in additional charges being made to the Buyer for repairs or the return of the goods to the Buyer and no refund being given.